Frequently Asked Questions (FAQ)
Here you will find the answers to the most frequently asked questions. If your question is not listed, please use the contact form.
Shipping & Payment
What is the delivery time of panniers and other producs?
The delivery time of an order from stock is in principle two weeks. For a self-assembled bag or cargo bike tent, this can vary from 2 to 4 weeks, barring exceptions. The reCYCLEd and Ferrari products also have a longer delivery time. Bike bags with your own logo or image have a delivery time of 3 to 5 weeks.
An order will only be sent once the invoice has been paid.
Do you also shop a bike bag or other product outside the Netherlands?
Yes, we ship within and outside Europe. The rates are shown in the shopping cart before you place the order.
What payment options are there?
You can pay with IDEAL, Paypal, credit card and bank transfer
Can I receive an invoice in which the VAT has been reversed?
Yes it is possible to receive such an invoice. When you have placed your order, put in “comments” in the shopping cart that you want to receive an invoice in which the VAT has been reversed. Then check the option to pay by invoice in the payment options. Also state the billing address and your VAT number in comments. We will send you the adjusted invoice after placing the order.
What are the shipping costs?
You always pay shipping costs, unless you choose the option to pick up the order at our location. If you choose this option, we will call you as soon as the order is ready.
The shipping costs are €4.95 for the Netherlands, €9.50 Belgium, €9.50 Germany, €14.50 UK, €25 US/Canada/Australia, Denmark €15, Italy €17, Finland €20, France €14 .95, Greece €19, Ireland €37, Luxembourg €11, Austria €14, Portugal €35, Spain €19, Sweden €17, Norway €17
These amounts are exclusive of 21% VAT
We do not pay shipping costs for any exchange of an order.
Warranty & Conditions
Is there a warranty on panniers and other Clarijs products?
We provide a 2-year warranty on all Clarijs products. On all other products the legal Dutch warranty period applies.
This warranty applies only to defects in parts and workmanship under normal use of the products.
Please note that all screen prints may suffer some damage here and there over the years.
Bakfiets rain tents:
2 years on cloth tears. 6 months on the zipper.
There is no warranty on the window film of the bakfiets tents and all other production. Only when stated within 48 hours of purchase.
Exchange & Returns
Exchanges or returns are often possible after consultation, however in most cases you will be acounted for the shipping costs. Only if we are responsible for the reason for the return will we refund the shipping costs.
We apply this policy for sustainability reasons. Please pay close attention to the size and other product specifications before placing an order.
When purchasing products, you have a 14-day cooling-off period. Within these 14 days, you have the option to return products without specifying a reason. The above return policy is applied here. The cooling-off period starts the day after receiving the product.
Self-assembled products and any added options (Anti-theft ring, incisions, cut-outs, etc.) can never be exchanged or returned!
Questions about Panniers
How can I continue to use my carrier straps with panniers?
You can choose the option “cuts for straps” as extra. The square recess in the middle of the luggage carrier area is also an option for this.
Can I protect the pannier against theft?
An anti-theft ring has a preventive effect because you can attach the pannier to the bicycle with a lock through the ring. We also recommend that you ALWAYS secure the bicycle to a tree/fence or post.
Inner and outer dimensions of the panniers
This is how you get an idea of it:
The inner dimensions of the panniers in centimeters are: Length x depth/width x height
Small(S) 30 x 12 x 27
Medium(M) 34 x 12 x 31
Large(L) 29 x 18 x 31
Extra Large(XL) 35 x 18 x 31
Extra Large Cutout (XLU) 35 x 18 x 31
- in an XLU or XL, 8 one and a half liter bottles can be transported per side, so 16 per bag
- in an L 12 bottles and in an M 8 pieces
- In principle, one and a half liter bottles do not fit in an S size, these are suitable for children’s bicycles or sports bicycles.
- The single pannier can store half of the above sizes.
- Sizes may vary slightly as all our bags are handcrafted.
Attachment of the pannier to the luggage carrier
Double panniers are attached to the luggage carrier by means of 4 Velcro straps. Some panniers are additionally attached to the luggage carrier by means of a Velcro strap, so that you cannot lose the pannier when the bag is empty.
Carrying capacity of the pannier
The panniers can carry as much as you want to take with you, but most luggage carriers are suitable for 15 to 20 kilos of weight. For a single pannier we advise not to load more than 7 kilos.
Als ik een fietstas met print wil, kan ik dan ook de tas in een andere kleur bestellen?
Wilt u bijvoorbeeld de roze bloemetjes met witte tas maar dan met roze tas in plaats van witte tas. Geen probleem, u vermeldt dan bij opmerkingen in de winkelwagen dat u een bepaalde kleur wilt. U ontvangt dan een bevestiging per email over de wijziging.
Child seats in combination with panniers
What is the difference between a Bobike and a GMG child seat, which pannier do I need?
A Bobike seat is attached to the saddle bar and a GMG child seat is clamped to the luggage carrier. So for the GMG you always need a square cutout in the middle of the pannier. See additional options for panniers.
Bobike child seats and panniers
A Bo bike child seat can almost never be combined with a large pannier. The length of the luggage carrier measured from the footrests must be at least 38 cm. are. Some Mama bikes have that.
GMG Child seas and the footrests
You cannot use the footrests with a GMG child seat!
Qibbel Child seats
For a Qibbel child seat you can choose a recess in the middle with every pannier, NOTE, write in comments that the recess is for the Qibbel
How do I attach the cargo bike tent (Bakfiets.nl and Workcycles)?